Plan with confidence

Resort and booking policies

Clear, guest-friendly guidance for reservations, arrivals, cancellations, payments, children, pets, and shared resort spaces.

Reservations & payment

A valid payment method is required to confirm a booking. Taxes and applicable service fees are displayed before confirmation.

Flexible reservations can be changed or cancelled up to seven days before arrival. Promotional bookings may have stricter terms.

No-shows and unused nights after an early departure may be charged according to the booked rate plan.

Eligible refunds are returned through the original payment method, subject to provider processing times and documented deductions.

Children are welcome. Occupancy limits, breakfast charges, and extra-person fees depend on the selected villa.

Rollaway beds and cots are subject to room type, safety limits, and availability. Request them before arrival.

Pet requests must be approved before booking. Additional cleaning rules or fees may apply.

Smoking and vaping are not permitted inside villas or enclosed dining spaces. Use designated outdoor areas.

Guests are responsible for avoidable damage or missing items. Any deposit requirement is disclosed before arrival.

Follow posted hours, weather advice, lifeguard guidance, and age-supervision rules. Beach conditions can change quickly.

Non-registered visitors must check in at reception and may be limited during quiet hours or peak occupancy.

Please respect quiet hours, staff guidance, shared spaces, local community standards, and the comfort of other guests.

Questions about this information?

Contact info@lagkawsiargao.com for assistance.